Shipping Policy
At Alpaca Passion, we want your order to arrive quickly, safely and with the care it deserves. All parcels are shipped from our home in Daylesford, Victoria, using trusted carriers and fully trackable services.
Australian Shipping
All orders are sent Express via Australia Post by the following business day.
All orders ship from Daylesford, Victoria. As this is a rural location, some delays in the postal service can happen. Please allow 2–3 business days for metro delivery, and up to 7 days for rural delivery. Tracking information will be provided for all orders.
Shipping Costs
- Free Express Shipping for all Australian orders over $100
- $15 flat rate for orders under $100
International Shipping
We currently ship to New Zealand and the United States. All international orders include tracking, and shipping times vary depending on your location.
New Zealand Delivery
- Express International: 4–7 business days
United States Delivery (Standard & Express)
- Shipping times depend on the state:
Standard Shipping:
- West Coast: 8–12 business days
- Central USA: 10–15 business days
- East Coast: 12–18 business days
- Northern States: 12–18 business days
Express Shipping (Australia Post Express / DHL Express):
- West Coast: 4–6 business days
- Central USA: 5–7 business days
- East Coast: 6–8 business days
- Northern States: 6–8 business days
Customs or duty charges may apply depending on the order value. Most parcels under USD $800 enter the US duty-free.
International Shipping Costs
- $30 flat rate for international orders
Important Notes
- We dispatch daily from regional Victoria — occasional carrier delays may occur, especially during peak times.
- Tracking information is emailed as soon as your parcel leaves our studio.
- If your parcel is taking longer than expected, please reach out and we’ll help follow it up.
Questions? We’re here to help.
If you have any questions about shipping, please contact us at info@alpacapassion.com and our friendly team will be happy to assist.
Returns - Online Purchases Only
We will offer a full refund on returns for all full-priced items up to 14 days after you have received your order.
After the initial 14 days, we will offer an exchange or store credit up to 30 days after you have received your order.
If 30 days have gone by since you have received your order, unfortunately we cannot offer you a refund or exchange.
All returns and exchanges will only be accepted if the items are in their original saleable condition, unworn, with garment labels and swing tags still intact. Any items that show signs of wear or have been washed or dry-cleaned will not be accepted for return or exchange.
Please contact us via info@alpacapassion.com to organise your return or exchange. We will not be able to process unsolicited returns or exchanges without prior approval.
All returns/exchanges should be sent to:
Alpaca Passion
30 Vincent Street
Daylesford, Victoria 3460
All customers are responsible for the shipping costs on return or exchange items. We suggest that you use a traceable delivery method for all items you are returning to us, as Alpaca Passion cannot accept responsibility for any lost incoming deliveries.
We will be in contact as soon as we receive your items to organise the refund, exchange or store credit.
Shipping costs are non-refundable. If you are approved for a refund, the cost of shipping will be deducted from your refund.
It may take some time before your refund is officially posted in your bank account or onto your credit card. If you haven’t received your refund, please contact your credit card or bank to check the delay isn’t at their end. If you’ve done all of this and you still have not received your refund yet, please contact us at info@alpacapassion.com
All reduced-price purchases are final and cannot be returned or exchanged unless the item is proven to be faulty or damaged upon receipt of your order. Please contact us via info@alpacapassion.com immediately upon receipt of your order if you believe your item is damaged or faulty.
Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Photographic depictions are for presentation purposes only.
If you have any further questions regarding our Shipping or Returns policies, please contact us via info@alpacapassion.com